Patient Centered Care

The Five Fundamentals of Patient Centered attending
What are the quintuple fundamentals of knockient role centered care?
1. Acknowledgment: Whether you roll in the hay the patient role by name or with a
friendly smile, the patient knows that you have connected with them.
Acknowledgment includes putting down make-up work and making the patient your
focus. Eye contact, a pat on the shoulder, and a smile are all non-verbal shipway of
acknowledging a patient or family member.
2. Introduction: Introduce yourself by name, state the department you work in and
what you are overtaking to do, for example, Good morning Mr. Jones, My name is
Mary and I am here to bring forth your IV. I am a prevail at Seton Hays Hospital
and we will do everything to make this as comfortable as possible for you.
3. Duration/Time instal: discontinue an estimate of the time it will take to bring to pass the
procedure. For example, It will take approximately 10 minutes to start your IV.
First, I will insert some numbing medicament under your skin to make this more
comfortable for you.
4. Explanation: Give an explanation of what you are going to do to or for the
patient, for example, The IV solution helps to replace the fluids you need.
Explain as needed passim the procedure.
5. Thank You: Thank the patient for choosing Seton Medical Center Hays.




film Is there boththing else I can do for you? or, Do you have any questions
I can answer for you? represented by, I have the time.
If every employee utilized the Five Fundamentals of Patient Centered Care in every patient/
family encounter, think about the have-to doe with that this hospital-wide initiative would have on
improving our patient satisfaction. From questions reflecting courtesy of the staff, to families
universe kept informed, to employees working together as a team, to involving the patient in
decisions about care, to explanation of tests and treatments, etc.
This is an initiative that everyone can strive to follow to increase patient satisfaction. Every
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